Essential
Foundational AWS operations
10% of AWS bill
or ₹30,000/month, whichever is higher
Coverage: 8×5
Best for: Standard workloads
Requests: 10/month
Patch: 1 window/month
Governance: Monthly operations report
Velocis Cloud Managed Services Experience
Explore what we offer today—then discuss what your cloud actually needs.
A full-screen, self-guided and presenter-led experience covering plans, exact scope, deliverables, SLA, advanced services, indicative pricing, FAQs and customer-specific recommendations.
For CustomersUnderstand service coverage without entering any information.
For SalesPresent a consistent and commercially clear service story.
For Technical TeamsClarify activities, frequency, evidence, dependencies and exclusions.
For GovernanceUse the same baseline for proposals, onboarding and service reviews.
Explore Our Offerings
Review the current Velocis managed-services portfolio, plans and exact deliverables.
Discuss My Requirements
Share your environment and challenges to receive a transparent plan recommendation.
Commercial Principle
Defined services. Measurable service levels. Transparent pricing.
The base monthly fee is the higher of the applicable plan percentage or minimum monthly fee. Included capabilities are never charged twice.
3Managed Services Plans
13+Service Towers
30Interactive Slides
Our Offerings
What Velocis Manages
Managed-service boundary
Velocis operates within the agreed AWS infrastructure, operating-system and cloud-platform boundary. Application ownership, business validation and major transformation remain customer-owned or separately scoped.
Monitoring & Event ManagementAvailability, health, threshold monitoring, alert validation, ticket creation and notification.
Incident ManagementClassification, infrastructure triage, restoration, AWS case management and major-incident handling.
Requests & ChangesStandard requests, controlled changes, approvals, execution evidence and closure.
Backup & RecoveryJob monitoring, failure handling, restore coordination, policy governance and evidence.
Patch ManagementAssessment, approval, execution, validation, rollback support and compliance reporting.
Security GovernanceSecurity Hub, GuardDuty, Inspector and Config findings review and prioritisation.
FinOpsCost trends, idle-resource observations, rightsizing and savings opportunity tracking.
CapacityCPU, memory, storage and database utilisation reviews with risk identification.
Reporting & GovernanceOperational reports, service reviews, QBRs and action tracking.
DR OperationsReadiness reviews, runbook governance, replication observations and drills.
DevOps PlatformsOperations for existing CI/CD platforms and release-tool chains.
ContainersOperational support for existing ECS and EKS environments.
Database PlatformsInfrastructure-level RDS/Aurora availability, backup and maintenance coordination.
Landing Zone GovernanceEnterprise account, guardrail, logging and shared-service governance.
Service ManagementEscalation, SLA, service-improvement and stakeholder governance.
Velocis OwnsAgreed infrastructure operations, incident coordination, evidence and reporting.
Customer OwnsApplications, data validation, approvals, access and business decisions.
SharedMajor changes, restore validation, DR tests and cross-vendor coordination.
SeparateMigration, architecture redesign, SOC, VAPT, forensics and remediation projects.
Plans
Managed Services Plan Overview
Professional
Proactive AWS operations
12% of AWS bill
or ₹60,000/month, whichever is higher
Coverage: 8×5 + P1 coordination
Best for: Business-critical production
Requests: 25/month
Patch: 2 windows/month
Governance: Quarterly service review
Enterprise
Mission-critical AWS operations
14% of AWS bill
or ₹1,25,000/month, whichever is higher
Coverage: 24×7 P1/P2
Best for: Regulated and critical estates
Requests: 50/month
Patch: Up to 4 windows/month
Governance: Monthly review + QBR
Decision principle
Choose the plan based on business risk, workload criticality, governance expectations, coverage hours and environment complexity—not only on the number of AWS resources.
Essential
Foundational AWS Operations
Who should choose this plan
- SMBs beginning or stabilising their AWS journey
- Development, testing and standard production environments
- Low-to-moderate change frequency
- Business-hour operations with limited after-hours dependency
Typical workloads
- Corporate websites and internal portals
- Development, QA, UAT and small production environments
- File servers, small databases and standard web applications
Included operating model
8×5 MonitoringAlert Triage10 Requests/Month1 Patch WindowMonthly Report
Common AWS services
EC2, EBS, S3, RDS, AWS Backup, CloudWatch, Systems Manager, IAM, VPC, Security Groups and Route 53.
24×7 operations, advanced governance, security posture management, FinOps and advanced platform operations remain optional.
Customer ValueDisciplined operating foundation and predictable business-hour support.
Operating StyleReactive and scheduled operations within defined entitlements.
BoundaryBest where application owners remain closely involved.
Upgrade TriggerAfter-hours risk, higher change volume or stronger governance needs.
Professional
Proactive AWS Operations
Who should choose this plan
- Growing organisations with business-critical production workloads
- Multi-account environments with regular operational changes
- Customers requiring proactive monitoring, patching, cost and capacity reviews
- After-hours response for critical P1 incidents
Typical workloads
- ERP, CRM, e-commerce, SaaS and APIs
- Containerised applications and scalable production environments
- Production databases and integration workloads
Included operating model
8×5 MonitoringP1 Coordination25 Requests/Month2 Patch WindowsMonthly Security & Cost SummaryQuarterly Review
Common AWS services
EC2, Auto Scaling, ELB, RDS, Aurora, ElastiCache, DynamoDB, ECS, EKS, Lambda, API Gateway, CloudFront, SNS, SQS and AWS Backup.
Customer ValueImproved reliability through proactive reviews and stronger governance.
Operating StyleProactive 8×5 operations with P1 coordination and quarterly review.
BoundaryProduction-focused but not a full 24×7 enterprise model.
Upgrade TriggerP2 coverage, executive governance, regulation or multi-region complexity.
Enterprise
Mission-Critical AWS Operations
Who should choose this plan
- Large, regulated and mission-critical AWS estates
- Multi-account, multi-region and DR-enabled environments
- Organisations requiring 24×7 monitoring and formal escalation
- Executive governance, QBRs and named service management
Typical workloads
- SAP, ERP, critical databases and transaction systems
- Large SaaS, analytics, AI/ML and data platforms
- Multi-region applications and DR environments
Included operating model
24×7 MonitoringP1/P2 Coordination50 Requests/MonthUp to 4 Patch WindowsAdvanced FinOpsSecurity GovernanceLanding Zone GovernanceQBRNamed Service Manager
Enterprise-included capabilities are not charged again as separate add-ons within their stated entitlement.
Customer ValueHighest operational assurance, visibility and executive governance.
Operating Style24×7 operations with formal major-incident, risk and governance processes.
BoundaryApplication ownership and transformation remain separate unless scoped.
Expansion TriggerCapacity above included entitlement or a distinct advanced module.
Essential Deliverables
Exact Activities, Frequency and Evidence
| Service Area | Activities Performed | Frequency / Limit | Deliverable | Customer Dependency | Exclusions |
|---|---|---|---|---|---|
| Monitoring | Monitor agreed production AWS resources; validate alerts; classify; create ticket; notify contact. | 8×5 | Alert record and incident ticket | Contact and escalation matrix | Custom application monitoring |
| Incidents | Infrastructure diagnosis, standard remediation, restart/recovery and AWS case coordination. | Within plan scope | Incident record and closure note | Access and business validation | Application debugging |
| Requests | Start/stop/reboot, snapshot, volume extension, SG/IAM/tag, backup-policy and threshold changes. | 10/month | Request completion evidence | Approval and valid request | Complex changes and redesign |
| Backup | Review AWS Backup jobs; validate failure; retry once where technically permitted. | Business days | Backup status in monthly report | Backup policy and target inventory | Application/data validation |
| Patching | Assessment, approval, pre-check, snapshot validation, execution, reboot and post-check. | 1 window/month | Patch completion report | Maintenance approval | Application patching |
| Reporting | Summarise incidents, requests, backup status and service observations. | Monthly | Monthly operations report | Stakeholder review | QBR and executive pack |
Essential is designed for predictable environments with business-hour operations and controlled service volumes.
Professional Deliverables
Exact Activities, Frequency and Evidence
| Service Area | Activities Performed | Frequency / Limit | Deliverable | Customer Dependency | Exclusions |
|---|---|---|---|---|---|
| Monitoring | Monitor agreed resources; alert validation; trend review; ticketing; P1 escalation and communication. | 8×5 + P1 | Incident and alert evidence | Escalation contacts | Custom APM unless scoped |
| Incidents | Infrastructure diagnosis, restoration, workaround, AWS case management and P1 coordination. | Plan SLA | Closure note; major-incident summary where applicable | Customer bridge participation | Code-level RCA |
| Requests | Standard operational requests and controlled reversible changes. | 25/month | Completed request and change evidence | Approval and maintenance window | Architecture changes |
| Backup & Restore | Daily review, failure handling and restore coordination from available recovery point. | Daily; 2 restores/month | Backup summary and restore evidence | Application validation | Data reconciliation |
| Patching | Patch assessment, change planning, execution, rollback support and compliance reporting. | 2 windows/month | Patch report and exception register | Approval and test validation | Application middleware patching |
| Security & Cost | Monthly findings summary, cost trend, top services and obvious idle-resource observations. | Monthly | Security and cost summary | Remediation ownership | 24×7 SOC and execution |
| Governance | Review service performance, incidents, trends, actions and planned improvements. | Quarterly | Service review pack and action tracker | Stakeholder attendance | Executive QBR unless added |
Enterprise Deliverables
Exact Activities, Frequency and Evidence
| Service Area | Activities Performed | Frequency / Limit | Deliverable | Customer Dependency | Exclusions |
|---|---|---|---|---|---|
| Monitoring | 24×7 monitoring, alert validation, event correlation, escalation and major-incident mobilisation. | 24×7 | Alert, incident and escalation evidence | 24×7 contacts | Application APM unless scoped |
| Incidents | P1/P2 diagnosis, restoration, workaround, AWS/vendor coordination, communication and action tracking. | Plan SLA | Timeline, closure note and major-incident report | Business impact and validation | Application code remediation |
| Requests & Changes | Standard requests, scheduled changes, emergency changes and execution evidence. | 50/month | Request/change completion record | Approval and CAB participation | Transformation projects |
| Backup & Restore | Daily monitoring, failure management, restore coordination and policy governance. | Daily; 4 restores/month | Backup compliance and restore evidence | Application/data validation | Business continuity ownership |
| Patching | Assessment, planning, execution, emergency security patching, exception and compliance governance. | Up to 4 windows/month | Patch compliance and exception register | Maintenance approval | Application patching |
| Security | Security Hub, GuardDuty, Inspector and Config review, risk prioritisation and remediation tracking. | Monthly / event-based | Security posture summary and risk tracker | Remediation execution | SOC, VAPT and forensics |
| FinOps & Capacity | Cost, rightsizing, savings opportunity, storage, compute and database capacity review. | Monthly | FinOps register and capacity-risk report | Approval for optimisation | Contracted-savings guarantee |
| Governance | Monthly service review, QBR, executive reporting, action and service-improvement tracking. | Monthly / Quarterly | Service pack, QBR and SIP tracker | Executive participation | Business transformation ownership |
Detailed Scope
Monitoring & Event Management
Activities
- CloudWatch alarm review and validation
- EC2 instance and status-check events
- RDS availability, storage and event observations
- AWS Health event review
- AWS Backup alert review
- Threshold validation and ticket creation
- Alert classification and customer notification
- Escalation according to severity and contact matrix
- Approved threshold-change requests
- False-positive and repetitive-alert observations
Service Model
Objective: Identify operational events early and ensure they are recorded, classified and acted upon.
Frequency: 8×5 or 24×7 according to plan.
Deliverables: Alert record, incident ticket, notification, escalation evidence and monthly trend summary.
Customer Responsibility: Maintain contact matrix, business criticality and monitoring inventory.
Exclusions: Custom application instrumentation, APM implementation and non-integrated third-party tools.
8×5Essential / Professional
24×7Enterprise
TicketPrimary evidence
AlertClassification & escalation
MonthlyTrend summary
Detailed Scope
Incident Management
Activities
- Incident logging and severity classification
- Initial infrastructure diagnosis
- Standard remediation and service restoration
- Workaround identification
- AWS Support case creation and follow-up
- Vendor and customer coordination
- Escalation and bridge participation
- Periodic incident communication
- Technical closure and evidence capture
- Major-incident report where applicable
- RCA coordination and open-action tracking
Service Model
Objective: Restore agreed AWS infrastructure services and maintain clear communication.
Frequency: Event-driven, governed by severity and SLA.
Deliverables: Incident record, update timeline, closure note, major-incident report and action register.
Customer Responsibility: Confirm business impact, provide application validation and participate in bridge calls.
Exclusions: Application code debugging, data correction and third-party product remediation.
Detailed Scope
Service Requests & Changes
| Supported Activity | Execution Boundary | Approval | Evidence | Not Included |
|---|---|---|---|---|
| Start / stop / reboot | Agreed EC2/RDS resources | Valid request | Execution timestamp | Application recovery validation |
| Snapshot creation | EC2/EBS/RDS where supported | Valid request | Snapshot ID | Long-term archival design |
| Volume extension | EBS extension and OS-level extension where supported | Approved request | Before/after evidence | Filesystem redesign |
| Security-group change | Approved rule additions/removals | Security approval | Change record | Network redesign |
| IAM change | Defined users, roles or policy updates | Authorised approval | Change evidence | IAM architecture redesign |
| Tag update | Agreed resources | Valid request | Updated inventory | Enterprise taxonomy design |
| Backup-policy update | Existing AWS Backup policies | Approval required | Policy evidence | New backup architecture |
| CloudWatch threshold update | Existing agreed alarms | Valid request | Updated threshold | Custom observability design |
| Standard DNS update | Existing Route 53 zones | Authorised request | Record evidence | DNS migration |
| Scheduled restart / reversible change | Pre-approved runbook activity | Maintenance approval | Change closure | Complex production change |
Monthly entitlement: Essential 10, Professional 25, Enterprise 50. Complex, irreversible or architecture-impacting changes require separate assessment.
Detailed Scope
Backup & Restore
Backup Monitoring
- Review AWS Backup job status
- Validate failed jobs
- Retry once where technically permitted
- Notify recurring failures
- Track unresolved backup risk
Restore Coordination
- Select available recovery point
- Execute approved restore
- Confirm infrastructure availability
- Provide restore evidence
- Coordinate customer validation
Governance
- Backup-policy review
- Retention observation
- Coverage-gap identification
- Monthly compliance summary
- Restore-test observation
DeliverablesBackup status, failure alert, restore evidence and compliance summary.
Customer ResponsibilityRecovery objectives, application validation and data sign-off.
Plan EntitlementEssential: no restore; Professional: 2/month; Enterprise: 4/month.
ExclusionsApplication reconciliation, data repair and DR design implementation.
Detailed Scope
Patch Management
1. AssessInventory, missing patches, severity and applicability.
2. ApproveShare plan, risks, maintenance window and rollback requirement.
3. PreparePre-checks, backup/snapshot validation and change record.
4. ExecutePatch deployment, reboot and standard troubleshooting.
5. ValidatePost-checks, evidence, exceptions and closure.
Activities
- Patch inventory and compliance assessment
- Criticality and applicability review
- Customer approval and change planning
- Pre-checks and backup verification
- Patch execution and reboot
- Post-patch technical checks
- Rollback coordination where required
- Exception and compliance reporting
Plan Entitlements
Essential: 1 scheduled window/month
Professional: 2 scheduled windows/month; limited emergency security patching
Enterprise: Up to 4 windows/month; stronger emergency patch governance
Exclusions: Application patching, vendor certification and functional testing.
Detailed Scope
Security Governance
Activities
- Security Hub findings review
- GuardDuty finding review
- Inspector vulnerability observations
- AWS Config compliance findings
- IAM and public-exposure observations
- Severity prioritisation
- Risk register updates
- Remediation recommendations
- Follow-up and action tracking
- Monthly posture summary
Service Boundary
Included: Governance, review, prioritisation and tracking according to plan.
Optional: Security posture-management module for lower plans.
Customer Responsibility: Approve and execute remediation where not separately contracted.
Excluded: 24×7 SOC/MSSP, threat hunting, VAPT, forensics and incident-response retainers.
Enterprise includes defined security governance but not a full SOC service.
Detailed Scope
FinOps & Capacity Management
FinOps Activities
- AWS cost trend and variance review
- Top-service and account-level analysis
- Idle-resource observations
- Rightsizing opportunities
- RI/Savings Plans opportunity identification
- Unattached storage and snapshot observations
- Budget and anomaly review where configured
- Savings opportunity register
Capacity Activities
- CPU and memory review where available
- EBS and filesystem growth observations
- RDS storage and utilisation review
- Autoscaling and load observations
- Capacity-risk identification
- Recommendation and action tracking
- Monthly or quarterly capacity summary
DeliverablesCost summary, savings register, capacity-risk report and action tracker.
Customer ResponsibilityApprove commercial commitments and optimisation changes.
ProfessionalMonthly cost summary and quarterly capacity review.
EnterpriseAdvanced monthly FinOps and capacity governance.
Detailed Scope
Governance & Reporting
Governance Activities
- Monthly operational reporting
- SLA and service-volume review
- Incident and request trend analysis
- Backup and patch compliance review
- Security, cost and capacity observations
- Risk and action tracking
- Escalation review
- Service-improvement planning
- Quarterly Business Review
- Executive reporting and roadmap alignment
Deliverables by Plan
Essential: Monthly operations report.
Professional: Monthly report plus quarterly service review and action tracker.
Enterprise: Monthly service review, QBR, executive pack, risk register and service-improvement plan.
Customer Responsibility: Attend reviews, validate priorities and approve actions.
MonthlyOperational report
QuarterlyProfessional review
MonthlyEnterprise review
QuarterlyEnterprise QBR
OngoingAction tracking
Detailed Scope
DR & Advanced Platform Operations
DR Operations
- Runbook governance
- Replication observations
- Readiness review
- Drill coordination
- Issue/action tracking
Deliverable: DR readiness and drill report.
DevOps Platform
- Pipeline availability
- Job failure triage
- Tool maintenance coordination
- Credential/agent observations
- Operational reporting
Boundary: Existing platforms only.
Container Platform
- ECS/EKS health
- Node and cluster observations
- Capacity and patch coordination
- Basic incident triage
- Operational reporting
Boundary: Application containers excluded.
Database Platform
- RDS/Aurora availability
- Storage and backup observations
- Maintenance coordination
- Infrastructure-level triage
- Operational reporting
Boundary: SQL and schema work excluded.
These are distinct advanced service modules unless specifically included in the signed plan scope.
Comparison
Full Plan Comparison
Service Levels
SLA Definitions
P1 — Critical
Complete outage or severe business impact with no reasonable workaround.
P2 — High
Major degradation or significant impact with limited workaround.
P3 — Medium
Partial impact, non-critical degradation or standard operational issue.
P4 — Low / Request
Low-impact issue, information request or planned operational task.
Response
Time to acknowledge, classify and begin active handling.
Restoration
Target to restore service or provide an effective workaround.
Closure
Target to complete agreed technical and documentation activities.
Updates
Frequency of progress communication while the incident remains active.
SLA clock principles
The clock may pause while awaiting customer access, approval, information, maintenance window, application validation or AWS/third-party action. AWS regional outages are coordinated by Velocis but restoration controlled exclusively by AWS is excluded from Velocis resolution commitments.
Service Levels
Complete SLA Matrix
| Severity | Metric | Essential | Professional | Enterprise |
|---|---|---|---|---|
| P1 | Response | 30 min during 8×5 | 20 min, 24×7 | 15 min, 24×7 |
| Restoration | 4 business hours | 3 elapsed hours | 2 elapsed hours | |
| Closure | 2 business days | 1 business day | 8 business hours | |
| Updates | 60 min | 45 min | 30 min | |
| P2 | Response | 2 business hours | 1 business hour | 30 min, 24×7 |
| Restoration | 8 business hours | 6 business hours | 4 elapsed hours | |
| Closure | 3 business days | 2 business days | 1 business day | |
| Updates | 4 business hours | 2 business hours | 60 min | |
| P3 | Response | 4 business hours | 2 business hours | 1 business hour |
| Restoration | 2 business days | 1 business day | 8 business hours | |
| Closure | 5 business days | 4 business days | 3 business days | |
| Updates | Daily | Daily | Daily | |
| P4 | Response | 1 business day | 8 business hours | 4 business hours |
| Restoration | N/A | N/A | N/A | |
| Closure | 5 business days | 4 business days | 3 business days | |
| Updates | At closure | At closure | At closure |
Business hours: Monday–Friday, 09:00–18:00 IST, excluding published Velocis holidays. Final contractual commitments remain governed by the signed SLA schedule.
Commercials
Commercial Architecture
Base PlanHigher of plan percentage or minimum fee.
Capacity ExpansionIncrease existing entitlement.
Advanced ModulesAdd a distinct operational service.
Upgrade ReviewCompare next-plan value at 85% threshold.
Final ProposalValidate inventory, complexity and dependencies.
Eligible AWS Usage Bill
Plan percentage is applied to the eligible monthly AWS usage bill. Taxes, AWS Support, Marketplace products, credits, refunds and separately scoped professional services are excluded.
No Duplicate Charging
Capabilities already included in a plan remain ₹0 within their stated entitlement.
Indicative vs Final
Tool calculations are indicative. Final pricing depends on validated account inventory, workload complexity, support coverage, service volumes, transition needs and signed scope.
Additional Charges
One-time projects, third-party licences, taxes, travel and services outside the managed boundary are separate.
Commercial Add-ons
Capacity Expansion & Advanced Modules
| Item | What It Adds | Unit | Indicative Price | Typical Use Case |
|---|---|---|---|---|
| Additional AWS Account | Extends account coverage beyond plan entitlement | Per account/month | ₹3,000–₹5,000 | Growing multi-account estate |
| Additional Maintenance Window | Extra scheduled patch/change window | Per window | ₹15,000 | More frequent releases or patch cycles |
| Production Cluster | Container-platform operational coverage | Per cluster/month | ₹35,000 | EKS/ECS production platform |
| Non-production Cluster | Lower-criticality container-platform coverage | Per cluster/month | ₹20,000 | Development or test cluster |
| Additional DB Instance | Database-platform operations beyond bundle | Per DB/month | ₹4,000 | Growing RDS/Aurora estate |
| Additional DR Drill | Extra coordinated recovery exercise | Per event | ₹1,00,000 | Regulatory or business continuity requirement |
| 24×7 Operations Extension | After-hours P1/P2 operational coverage | Per month | ₹35,000–₹60,000 | Lower plan needing wider support |
| Advanced FinOps | Deeper optimisation and opportunity tracking | Per month | Higher of 2% or ₹30,000 | High or growing AWS spend |
| Security Posture Management | Structured security findings governance | Up to 5 accounts/month | ₹40,000 | Need for recurring posture review |
| DevOps Platform Operations | Operations for existing CI/CD platform | Per platform/month | ₹60,000 | Business-critical deployment tooling |
| Container Platform Operations | Operational support for production cluster | Per cluster/month | ₹35,000 | EKS/ECS platform operations |
| Database Platform Operations | Infrastructure-level DB operations | Up to 5 DBs/month | ₹25,000 | RDS/Aurora operational governance |
Indicative Commercials
Intelligent Pricing Advisor
Frequently Asked Questions
FAQ Explorer
Discuss Your Requirements
Environment Discovery
Why these inputs matter
Plan suitability is driven by business criticality, support coverage, governance expectations, account complexity, compliance and DR—not only by monthly AWS spend.
CriticalityInfluences incident response and operating coverage.
ComplianceInfluences evidence, security and governance depth.
AccountsInfluences governance and operational scale.
DRInfluences readiness, drills and multi-region support.
Challenge Discovery
What challenges are you currently facing?
Challenge Insight
Select a challenge to see the relevant Velocis capability and expected outcome.
Recommendation
Recommended Managed Services Model
How scoring works
The engine considers AWS spend, account count, criticality, coverage, compliance, DR, governance and selected challenges.
Essential: foundational operating profile
Professional: business-critical and proactive profile
Enterprise: mission-critical, regulated or 24×7 profile
What the result will show
- Recommended plan and rationale
- Challenges mapped to capabilities
- Included services
- Optional modules
- Indicative base pricing
- Alternative plan comparison
- Assumptions and disclaimer
Customer Summary
Managed Services Configuration Summary
Next Steps
From Discovery to Managed-Service Go-Live
1. DiscoveryUnderstand environment, priorities and operating challenges.
2. InventoryValidate accounts, regions, resources and dependencies.
3. ScopeConfirm activities, exclusions, entitlements and RACI.
4. CommercialsFinalise proposal, SLA and transition charges.
5. OnboardingAccess, tooling, contacts, runbooks and knowledge transfer.
6. IntegrateMonitoring, ITSM, escalation and reporting integration.
7. ValidateReadiness checks, ticket flows and service acceptance.
8. Go-LiveOperational handover and agreed coverage start.
9. HypercareStabilisation, issue closure and operating refinement.
10. BAUMonthly governance, improvement and QBR cadence.
Required Inputs
- Account and resource inventory
- Access and escalation matrix
- Backup, patch and DR policies
- Support contacts and business criticality
- Existing runbooks and vendor dependencies
Final Outputs
- Signed scope and SLA
- RACI and responsibility matrix
- Onboarding and transition plan
- Governance calendar
- Operational acceptance and go-live confirmation