Velocis Cloud Managed Services Experience v10.3 Detailed FAQ

Velocis Cloud Managed Services Experience

Explore what we offer today—then discuss what your cloud actually needs.

A full-screen, self-guided and presenter-led experience covering plans, exact scope, deliverables, SLA, advanced services, indicative pricing, FAQs and customer-specific recommendations.

For CustomersUnderstand service coverage without entering any information.

For SalesPresent a consistent and commercially clear service story.

For Technical TeamsClarify activities, frequency, evidence, dependencies and exclusions.

For GovernanceUse the same baseline for proposals, onboarding and service reviews.

Explore Our Offerings

Review the current Velocis managed-services portfolio, plans and exact deliverables.

Discuss My Requirements

Share your environment and challenges to receive a transparent plan recommendation.

Commercial Principle

₹

Defined services. Measurable service levels. Transparent pricing.

The base monthly fee is the higher of the applicable plan percentage or minimum monthly fee. Included capabilities are never charged twice.

3Managed Services Plans

13+Service Towers

30Interactive Slides

Our Offerings

What Velocis Manages

Managed-service boundary

Velocis operates within the agreed AWS infrastructure, operating-system and cloud-platform boundary. Application ownership, business validation and major transformation remain customer-owned or separately scoped.

Monitoring & Event ManagementAvailability, health, threshold monitoring, alert validation, ticket creation and notification.

Incident ManagementClassification, infrastructure triage, restoration, AWS case management and major-incident handling.

Requests & ChangesStandard requests, controlled changes, approvals, execution evidence and closure.

Backup & RecoveryJob monitoring, failure handling, restore coordination, policy governance and evidence.

Patch ManagementAssessment, approval, execution, validation, rollback support and compliance reporting.

Security GovernanceSecurity Hub, GuardDuty, Inspector and Config findings review and prioritisation.

FinOpsCost trends, idle-resource observations, rightsizing and savings opportunity tracking.

CapacityCPU, memory, storage and database utilisation reviews with risk identification.

Reporting & GovernanceOperational reports, service reviews, QBRs and action tracking.

DR OperationsReadiness reviews, runbook governance, replication observations and drills.

DevOps PlatformsOperations for existing CI/CD platforms and release-tool chains.

ContainersOperational support for existing ECS and EKS environments.

Database PlatformsInfrastructure-level RDS/Aurora availability, backup and maintenance coordination.

Landing Zone GovernanceEnterprise account, guardrail, logging and shared-service governance.

Service ManagementEscalation, SLA, service-improvement and stakeholder governance.

Velocis OwnsAgreed infrastructure operations, incident coordination, evidence and reporting.

Customer OwnsApplications, data validation, approvals, access and business decisions.

SharedMajor changes, restore validation, DR tests and cross-vendor coordination.

SeparateMigration, architecture redesign, SOC, VAPT, forensics and remediation projects.

Plans

Managed Services Plan Overview

Three plans designed around business risk, coverage, governance and operational complexity.

Plan Selection

Essential

Foundational AWS operations

10% of AWS bill

or ₹30,000/month, whichever is higher

Coverage: 8×5
Best for: Standard workloads
Requests: 10/month
Patch: 1 window/month
Governance: Monthly operations report

Professional

Proactive AWS operations

12% of AWS bill

or ₹60,000/month, whichever is higher

Coverage: 8×5 + P1 coordination
Best for: Business-critical production
Requests: 25/month
Patch: 2 windows/month
Governance: Quarterly service review

Enterprise

Mission-critical AWS operations

14% of AWS bill

or ₹1,25,000/month, whichever is higher

Coverage: 24×7 P1/P2
Best for: Regulated and critical estates
Requests: 50/month
Patch: Up to 4 windows/month
Governance: Monthly review + QBR

Decision principle

Choose the plan based on business risk, workload criticality, governance expectations, coverage hours and environment complexity—not only on the number of AWS resources.

★

Business valueSelect the operating model according to business risk, coverage and governance—not only AWS resource count.

✓

Business OutcomeSelect the operating model according to business impact, support coverage and governance expectation.

Deliverable: Plan shortlist

Essential

Foundational AWS Operations

Who should choose this plan

SMBs beginning or stabilising their AWS journey
Development, testing and standard production environments
Low-to-moderate change frequency
Business-hour operations with limited after-hours dependency

Typical workloads

Corporate websites and internal portals
Development, QA, UAT and small production environments
File servers, small databases and standard web applications

Included operating model

8×5 MonitoringAlert Triage10 Requests/Month1 Patch WindowMonthly Report

Common AWS services

EC2, EBS, S3, RDS, AWS Backup, CloudWatch, Systems Manager, IAM, VPC, Security Groups and Route 53.

24×7 operations, advanced governance, security posture management, FinOps and advanced platform operations remain optional.

Customer ValueDisciplined operating foundation and predictable business-hour support.

Operating StyleReactive and scheduled operations within defined entitlements.

BoundaryBest where application owners remain closely involved.

Upgrade TriggerAfter-hours risk, higher change volume or stronger governance needs.

Professional

Proactive AWS Operations

Who should choose this plan

Growing organisations with business-critical production workloads
Multi-account environments with regular operational changes
Customers requiring proactive monitoring, patching, cost and capacity reviews
After-hours response for critical P1 incidents

Typical workloads

ERP, CRM, e-commerce, SaaS and APIs
Containerised applications and scalable production environments
Production databases and integration workloads

Included operating model

8×5 MonitoringP1 Coordination25 Requests/Month2 Patch WindowsMonthly Security & Cost SummaryQuarterly Review

Common AWS services

EC2, Auto Scaling, ELB, RDS, Aurora, ElastiCache, DynamoDB, ECS, EKS, Lambda, API Gateway, CloudFront, SNS, SQS and AWS Backup.

Customer ValueImproved reliability through proactive reviews and stronger governance.

Operating StyleProactive 8×5 operations with P1 coordination and quarterly review.

BoundaryProduction-focused but not a full 24×7 enterprise model.

Upgrade TriggerP2 coverage, executive governance, regulation or multi-region complexity.

Enterprise

Mission-Critical AWS Operations

Who should choose this plan

Large, regulated and mission-critical AWS estates
Multi-account, multi-region and DR-enabled environments
Organisations requiring 24×7 monitoring and formal escalation
Executive governance, QBRs and named service management

Typical workloads

SAP, ERP, critical databases and transaction systems
Large SaaS, analytics, AI/ML and data platforms
Multi-region applications and DR environments

Included operating model

24×7 MonitoringP1/P2 Coordination50 Requests/MonthUp to 4 Patch WindowsAdvanced FinOpsSecurity GovernanceLanding Zone GovernanceQBRNamed Service Manager

Enterprise-included capabilities are not charged again as separate add-ons within their stated entitlement.

Customer ValueHighest operational assurance, visibility and executive governance.

Operating Style24×7 operations with formal major-incident, risk and governance processes.

BoundaryApplication ownership and transformation remain separate unless scoped.

Expansion TriggerCapacity above included entitlement or a distinct advanced module.

Essential Deliverables

Exact Activities, Frequency and Evidence

Service Area	Activities Performed	Frequency / Limit	Deliverable	Customer Dependency	Exclusions
Monitoring	Monitor agreed production AWS resources; validate alerts; classify; create ticket; notify contact.	8×5	Alert record and incident ticket	Contact and escalation matrix	Custom application monitoring
Incidents	Infrastructure diagnosis, standard remediation, restart/recovery and AWS case coordination.	Within plan scope	Incident record and closure note	Access and business validation	Application debugging
Requests	Start/stop/reboot, snapshot, volume extension, SG/IAM/tag, backup-policy and threshold changes.	10/month	Request completion evidence	Approval and valid request	Complex changes and redesign
Backup	Review AWS Backup jobs; validate failure; retry once where technically permitted.	Business days	Backup status in monthly report	Backup policy and target inventory	Application/data validation
Patching	Assessment, approval, pre-check, snapshot validation, execution, reboot and post-check.	1 window/month	Patch completion report	Maintenance approval	Application patching
Reporting	Summarise incidents, requests, backup status and service observations.	Monthly	Monthly operations report	Stakeholder review	QBR and executive pack

Essential is designed for predictable environments with business-hour operations and controlled service volumes.

Professional Deliverables

Exact Activities, Frequency and Evidence

Service Area	Activities Performed	Frequency / Limit	Deliverable	Customer Dependency	Exclusions
Monitoring	Monitor agreed resources; alert validation; trend review; ticketing; P1 escalation and communication.	8×5 + P1	Incident and alert evidence	Escalation contacts	Custom APM unless scoped
Incidents	Infrastructure diagnosis, restoration, workaround, AWS case management and P1 coordination.	Plan SLA	Closure note; major-incident summary where applicable	Customer bridge participation	Code-level RCA
Requests	Standard operational requests and controlled reversible changes.	25/month	Completed request and change evidence	Approval and maintenance window	Architecture changes
Backup & Restore	Daily review, failure handling and restore coordination from available recovery point.	Daily; 2 restores/month	Backup summary and restore evidence	Application validation	Data reconciliation
Patching	Patch assessment, change planning, execution, rollback support and compliance reporting.	2 windows/month	Patch report and exception register	Approval and test validation	Application middleware patching
Security & Cost	Monthly findings summary, cost trend, top services and obvious idle-resource observations.	Monthly	Security and cost summary	Remediation ownership	24×7 SOC and execution
Governance	Review service performance, incidents, trends, actions and planned improvements.	Quarterly	Service review pack and action tracker	Stakeholder attendance	Executive QBR unless added

Enterprise Deliverables

Exact Activities, Frequency and Evidence

Service Area	Activities Performed	Frequency / Limit	Deliverable	Customer Dependency	Exclusions
Monitoring	24×7 monitoring, alert validation, event correlation, escalation and major-incident mobilisation.	24×7	Alert, incident and escalation evidence	24×7 contacts	Application APM unless scoped
Incidents	P1/P2 diagnosis, restoration, workaround, AWS/vendor coordination, communication and action tracking.	Plan SLA	Timeline, closure note and major-incident report	Business impact and validation	Application code remediation
Requests & Changes	Standard requests, scheduled changes, emergency changes and execution evidence.	50/month	Request/change completion record	Approval and CAB participation	Transformation projects
Backup & Restore	Daily monitoring, failure management, restore coordination and policy governance.	Daily; 4 restores/month	Backup compliance and restore evidence	Application/data validation	Business continuity ownership
Patching	Assessment, planning, execution, emergency security patching, exception and compliance governance.	Up to 4 windows/month	Patch compliance and exception register	Maintenance approval	Application patching
Security	Security Hub, GuardDuty, Inspector and Config review, risk prioritisation and remediation tracking.	Monthly / event-based	Security posture summary and risk tracker	Remediation execution	SOC, VAPT and forensics
FinOps & Capacity	Cost, rightsizing, savings opportunity, storage, compute and database capacity review.	Monthly	FinOps register and capacity-risk report	Approval for optimisation	Contracted-savings guarantee
Governance	Monthly service review, QBR, executive reporting, action and service-improvement tracking.	Monthly / Quarterly	Service pack, QBR and SIP tracker	Executive participation	Business transformation ownership

Detailed Scope

Monitoring & Event Management

Exact monitoring scope, actions, evidence and boundaries for agreed AWS infrastructure resources.

Operations

Activities Performed by Velocis

Monitor agreed CloudWatch alarms for EC2, RDS, EBS, ELB, AWS Backup and AWS Health events.
Validate each alert against the agreed resource inventory and alarm configuration.
Classify valid alerts as P1, P2, P3 or P4 using the contracted severity matrix.
Create an ITSM incident for every actionable alert and record alarm name, resource ID, timestamp and observed impact.
Notify the customer contact according to the escalation matrix.
Escalate unresolved alerts to the assigned L2/L3 engineer within the applicable response SLA.
Record repetitive or false-positive alarms and submit threshold-tuning recommendations.

Deliverables Provided

Incident ticket for each actionable alert.
Alert notification with affected resource, severity and initial observation.
Monthly Monitoring Summary containing alert count, severity split, repetitive alarms and open actions.
Alarm Tuning Register for approved threshold changes.

Frequency & Service Window

Essential8×5 monitoring.

Professional8×5 monitoring plus 24×7 P1 coordination.

Enterprise24×7 P1/P2 monitoring.

ReportingMonthly summary.

Customer Responsibilities

Provide and maintain the authorised contact and escalation matrix.
Confirm resource criticality and monitored-resource inventory.
Approve threshold changes before implementation.
Provide application validation when infrastructure is restored.

Out of Scope

Application Performance Monitoring implementation.
Custom application instrumentation.
Third-party tools not integrated into the contracted monitoring workflow.
Monitoring of resources not listed in the agreed inventory.

Acceptance Criteria

Actionable alert is recorded in ITSM.
Severity is assigned.
Customer notification is sent.
Closure evidence or open escalation is recorded.

MON

Business OutcomeEarlier detection, documented ownership and consistent escalation of infrastructure events.

Evidence: Incident & monthly summary

Detailed Scope

Incident Management

Defined incident handling from logging and triage through restoration, communication and closure.

Incident

Activities Performed by Velocis

Log the incident with affected service, business impact, severity, timestamps and current status.
Perform infrastructure-level diagnosis for AWS and operating-system components within scope.
Execute approved standard remediation, restart, failover or recovery actions using existing runbooks.
Create and manage AWS Support cases where AWS assistance is required.
Coordinate customer, AWS and third-party bridge calls for P1/P2 incidents.
Provide periodic updates according to the contracted communication frequency.
Record restoration action, workaround, unresolved dependency and final closure evidence.
Prepare a Major Incident Report for applicable P1 incidents.

Deliverables Provided

Incident Record with complete timeline.
Customer Update Log.
AWS Support Case reference, where used.
Technical Closure Note.
Major Incident Report for applicable P1 incidents.
Open Action Register for unresolved corrective actions.

Frequency & SLA

ExecutionEvent-driven.

ResponseAs per plan SLA.

UpdatesAs per severity matrix.

ReviewMonthly incident trend review.

Customer Responsibilities

Confirm business impact and incident priority.
Provide required access, approvals and application contacts.
Validate application and business-service restoration.
Participate in P1/P2 bridge calls.

Out of Scope

Application code debugging or code changes.
Data correction or reconciliation.
Third-party product remediation not separately contracted.
Root-cause implementation requiring a separate project.

Acceptance Criteria

Incident timeline is complete.
Restoration or workaround is documented.
Customer validates restoration.
Open corrective actions are assigned.

Detailed Scope

Service Requests & Changes

Only defined, reversible and approved operational requests are included within monthly entitlement.

Requests & Changes

Activities Performed by Velocis

Execute approved start, stop and reboot requests for agreed EC2 and RDS resources.
Create EBS, EC2 and RDS snapshots where technically supported.
Extend EBS volumes and supported operating-system filesystems.
Add, modify or remove approved Security Group rules.
Create or modify approved IAM users, roles and policies.
Update tags on agreed AWS resources.
Modify existing AWS Backup policies and CloudWatch alarm thresholds.
Perform approved Route 53 record updates in existing hosted zones.
Execute documented, reversible production changes during approved windows.

Deliverables Provided

Service Request completion record.
Change implementation evidence.
Before-and-after configuration evidence where applicable.
Rollback evidence where rollback is executed.
Monthly entitlement-consumption summary.

Monthly Entitlement

Essential10 requests.

Professional25 requests.

Enterprise50 requests.

ChangesApproved maintenance window only.

Customer Responsibilities

Submit an authorised request with required implementation details.
Provide approval and maintenance window.
Validate application functionality after implementation.
Approve rollback where required.

Out of Scope

Architecture redesign.
Complex migration or modernisation.
Irreversible production changes without approved design.
Requests above monthly entitlement unless commercially approved.

Acceptance Criteria

Request is executed as approved.
Evidence is attached to the request record.
Customer validation is recorded.
Request is closed or rollback is completed.

Detailed Scope

Backup & Restore

Backup operations cover job monitoring, failure handling and approved restore execution from available recovery points.

Backup

Activities Performed by Velocis

Review AWS Backup job status for agreed protected resources.
Investigate failed jobs and retry once where technically supported and permitted.
Record recurring failures and notify the customer of unresolved protection gaps.
Review configured backup policy, retention and protected-resource coverage.
Execute approved restore from an available recovery point.
Confirm restored infrastructure resource availability.
Coordinate customer application and data validation.

Deliverables Provided

Backup Job Status Summary.
Failed Backup Register.
Backup Coverage and Retention Observation.
Restore Execution Record.
Monthly Backup Compliance Summary.

Frequency & Entitlement

MonitoringBusiness days or daily by plan.

ProfessionalUp to 2 restore requests/month.

EnterpriseUp to 4 restore requests/month.

ReportingMonthly.

Customer Responsibilities

Define backup scope, retention, RPO and recovery priority.
Approve restore request and target recovery point.
Validate restored application and data.
Confirm business acceptance of recovery.

Out of Scope

Application-level reconciliation.
Data repair or corruption remediation.
New backup architecture design.
Guaranteed recovery where no valid recovery point exists.

Acceptance Criteria

Backup status is reviewed and recorded.
Failure or gap is notified.
Restore evidence is provided.
Customer validation is recorded.

Detailed Scope

Patch Management

Patch management is delivered through defined assessment, approval, execution, validation and exception control.

Patching

Activities Performed by Velocis

Review missing operating-system patches for in-scope servers.
Classify patches by severity and applicability.
Prepare the patch plan, maintenance window and rollback approach.
Validate backup or snapshot availability before patching.
Execute approved operating-system patches.
Perform required reboot and standard post-patch infrastructure checks.
Record failed patches and agreed exceptions.
Coordinate rollback where the approved rollback condition is met.

Deliverables Provided

Patch Assessment Summary.
Approved Patch Plan.
Patch Completion Report.
Failed Patch and Exception Register.
Monthly Patch Compliance Dashboard.

Plan Entitlement

Essential1 window/month.

Professional2 windows/month.

EnterpriseUp to 4 windows/month.

EmergencyOnly where included and approved.

Customer Responsibilities

Approve maintenance window and change.
Provide application support contact.
Complete functional testing after patching.
Approve exceptions and deferrals.

Out of Scope

Application and middleware patching.
Vendor certification of application compatibility.
Functional business testing.
Patch windows above contracted entitlement.

Acceptance Criteria

Approved servers are patched or recorded as exceptions.
Post-patch checks are completed.
Report is shared.
Customer validation is recorded.

Detailed Scope

Security Governance

Security governance covers findings review, prioritisation, reporting and action tracking for agreed AWS-native security services.

Security

Activities Performed by Velocis

Review AWS Security Hub findings.
Review Amazon GuardDuty detections.
Review Amazon Inspector vulnerability findings.
Review AWS Config compliance deviations.
Review IAM and public-exposure observations available in contracted tools.
Classify findings by severity, affected resource and remediation owner.
Prepare remediation recommendations.
Track agreed remediation actions until closure or accepted exception.
Conduct the monthly security-governance review.

Deliverables Provided

Monthly Security Governance Report.
Open Findings Register.
Risk Prioritisation Matrix.
Remediation Recommendation Tracker.
Executive Security Summary.
Action Item Register with owner and due date.

Frequency

Finding ReviewMonthly or event-driven by plan.

Governance ReviewMonthly.

Action TrackingUntil closure or accepted exception.

Executive SummaryMonthly / QBR as contracted.

Customer Responsibilities

Approve remediation priority.
Implement remediation unless separately contracted.
Validate business impact before production change.
Approve risk acceptance and exceptions.

Out of Scope

24×7 SOC or MSSP.
Managed Detection and Response.
Threat hunting.
VAPT.
Digital forensics.
Incident-response retainer.

Acceptance Criteria

Findings are classified.
Report and risk register are shared.
Actions have owner and due date.
Exceptions are recorded and approved.

SEC

Business OutcomeClear visibility of unresolved AWS security risk, ownership and remediation progress.

Evidence: Report, register & tracker

Detailed Scope

FinOps & Capacity Management

FinOps and capacity governance produces identified opportunities and documented risks; implementation requires approval.

FinOps

Activities Performed by Velocis

Review AWS cost trend by account and service.
Identify unusual month-on-month cost variance.
Identify idle or underutilised compute and storage resources.
Identify rightsizing opportunities using available utilisation data.
Review Reserved Instance and Savings Plans opportunities.
Review unattached EBS volumes and aged snapshots.
Review configured AWS Budgets and cost anomalies.
Review CPU, memory, storage and database capacity observations where metrics are available.
Track approved optimisation and capacity actions.

Deliverables Provided

Monthly FinOps Report.
Cost Trend Dashboard.
Optimisation Recommendation Register.
Estimated Savings Opportunity Report.
Capacity Risk Register.
Approved Action Tracker.

Frequency

Cost ReviewMonthly.

Capacity ReviewQuarterly or monthly by plan.

Action TrackingMonthly.

QBR SummaryEnterprise.

Customer Responsibilities

Approve rightsizing, deletion or commitment-purchase decisions.
Confirm application impact and maintenance requirements.
Approve Savings Plans or Reserved Instance purchases.
Accept or reject identified capacity risk.

Out of Scope

Guaranteed savings.
Automatic resource deletion or rightsizing without approval.
Commercial purchase of Savings Plans or Reserved Instances on behalf of customer.
Application performance engineering.

Acceptance Criteria

Report is shared.
Each opportunity includes estimated value and recommended action.
Each risk has owner and due date.
Customer decision is recorded.

Detailed Scope

Governance & Reporting

Governance converts operational data into agreed reports, decisions, risks, actions and continual-improvement commitments.

Governance

Activities Performed by Velocis

Consolidate incident, request, monitoring, backup, patch, security, cost and capacity data.
Calculate SLA performance using the contracted measurement rules.
Review service-volume trends and recurring operational issues.
Maintain the service risk, issue and action registers.
Conduct the contracted operational or executive service review.
Record decisions, owners and due dates.
Maintain the Service Improvement Plan.
Prepare and present the Quarterly Business Review where included.

Deliverables Provided

Monthly Operations Report.
SLA Performance Dashboard.
Service Review Presentation.
Risk, Issue and Action Register.
Meeting Minutes.
Service Improvement Plan.
Quarterly Business Review pack where included.

Plan Cadence

EssentialMonthly report.

ProfessionalMonthly report and quarterly review.

EnterpriseMonthly review and quarterly QBR.

Action TrackingAt each governance cycle.

Customer Responsibilities

Nominate governance stakeholders.
Attend scheduled reviews.
Validate priorities and approve actions.
Provide decisions for customer-owned risks and dependencies.

Out of Scope

Business transformation ownership.
Application roadmap ownership.
Customer internal audit sign-off.
Executive reporting beyond contracted cadence.

Acceptance Criteria

Required report is shared.
Governance meeting is conducted where scheduled.
Minutes are circulated.
Actions have owner and due date.

Detailed Scope

DR & Advanced Platform Operations

Each advanced module has a defined operational boundary and specific evidence; implementation projects remain separate.

Advanced Modules

DR Operations — Activities & Deliverables

Review replication status and DR runbook readiness.
Coordinate approved DR drill.
Record drill timeline, issues and recovery observations.
Deliver DR Readiness Report, Drill Report and Action Register.

Platform Modules — Activities & Deliverables

DevOps: Monitor existing pipeline jobs, triage failures and deliver Pipeline Operations Summary.
Containers: Review ECS/EKS cluster, node and capacity health and deliver Cluster Operations Summary.
Database: Review RDS/Aurora availability, storage, backup and maintenance events and deliver Database Operations Summary.

Frequency

DR ReadinessMonthly / quarterly as contracted.

DR DrillPer contracted event.

Platform MonitoringAs per module service window.

ReportingMonthly.

Customer Responsibilities

Approve DR drill and business participation.
Maintain application runbooks and validation criteria.
Provide platform access and vendor contacts.
Approve production remediation.

Out of Scope

DR architecture design and implementation.
CI/CD platform redesign.
Application container remediation.
SQL tuning, schema changes and DBA development.

Acceptance Criteria

Contracted review or event is completed.
Required report is shared.
Issues and actions are documented.
Customer acknowledgement is recorded.

Comparison

Full Plan Comparison

Service Levels

SLA Definitions

P1 — Critical

Complete outage or severe business impact with no reasonable workaround.

P2 — High

Major degradation or significant impact with limited workaround.

P3 — Medium

Partial impact, non-critical degradation or standard operational issue.

P4 — Low / Request

Low-impact issue, information request or planned operational task.

Response

Time to acknowledge, classify and begin active handling.

Restoration

Target to restore service or provide an effective workaround.

Closure

Target to complete agreed technical and documentation activities.

Updates

Frequency of progress communication while the incident remains active.

SLA clock principles

The clock may pause while awaiting customer access, approval, information, maintenance window, application validation or AWS/third-party action. AWS regional outages are coordinated by Velocis but restoration controlled exclusively by AWS is excluded from Velocis resolution commitments.

Service Levels

Complete SLA Matrix

Severity	Metric	Essential	Professional	Enterprise
P1	Response	30 min during 8×5	20 min, 24×7	15 min, 24×7
	Restoration	4 business hours	3 elapsed hours	2 elapsed hours
	Closure	2 business days	1 business day	8 business hours
	Updates	60 min	45 min	30 min
P2	Response	2 business hours	1 business hour	30 min, 24×7
	Restoration	8 business hours	6 business hours	4 elapsed hours
	Closure	3 business days	2 business days	1 business day
	Updates	4 business hours	2 business hours	60 min
P3	Response	4 business hours	2 business hours	1 business hour
	Restoration	2 business days	1 business day	8 business hours
	Closure	5 business days	4 business days	3 business days
	Updates	Daily	Daily	Daily
P4	Response	1 business day	8 business hours	4 business hours
	Restoration	N/A	N/A	N/A
	Closure	5 business days	4 business days	3 business days
	Updates	At closure	At closure	At closure

Business hours: Monday–Friday, 09:00–18:00 IST, excluding published Velocis holidays. Final contractual commitments remain governed by the signed SLA schedule.

Why Velocis

Cloud Managed Services Designed for Operational Confidence

A unified operating model combining technical operations, governance, security, FinOps and accountability.

Why Velocis

AWS expertise, managed operations, governance, security, FinOps and advanced-platform capabilities within one accountable service model.

AWS Partner CapabilityAWS Advanced Consulting Partner with MSP, Well-Architected and cloud-operations capabilities.

Integrated OperationsMonitoring, incidents, requests, backup, patching, security, FinOps and governance.

AWS-Native FirstUses AWS-native services and the customer's existing tools wherever practical.

Governance Built InReporting, reviews, QBRs, action tracking and continual improvement.

Multi-Disciplinary TeamCloudOps, SecOps, FinOps, DevOps, architecture and service management.

Transparent CommercialsDefined plans, entitlements, no duplicate charging and upgrade guidance.

Business OutcomeStrengthen customer confidence through a governed, transparent and accountable cloud operating model.

Deliverable: GTM positioning

Customer Profiles

Which Plan Fits Which Customer?

Essential Persona

Typical organisation: SMB or early cloud adopter.

1–2 AWS accounts
Standard workloads
8×5 support
₹3–5 Lakh monthly AWS usage
Controlled change frequency

Buying trigger: Structured operations without building a full internal team.

Professional Persona

Typical organisation: Growing enterprise, SaaS, retail or manufacturing.

3–10 AWS accounts
Business-critical production
P1 after-hours requirement
₹5–25 Lakh monthly AWS usage
Security, cost and service reviews

Buying trigger: Reliability and governance are becoming business priorities.

Enterprise Persona

Typical organisation: Bank, healthcare, large or regulated enterprise.

10+ AWS accounts
Mission-critical workloads
24×7 P1/P2 operations
Multi-region / DR
Executive governance and QBR

Buying trigger: Operational assurance, compliance and accountability.

Customer Journey

From First Conversation to Continuous Improvement

DiscoverEnvironment, priorities and challenges

→

AssessReadiness, risks and gaps

→

ProposePlan, scope, SLA and commercials

→

OnboardAccess, tools, runbooks and contacts

→

Go-LiveAcceptance and hypercare

OperateMonitor, respond and fulfil

→

ReviewReports and service reviews

→

ImproveSecurity, cost and reliability actions

→

QBRExecutive outcomes and roadmap

→

ExpandUpgrade or add modules

GTM message

This is not only a support desk. It is a governed operating lifecycle with transition, evidence, accountability and continual improvement.

Executive View

Sample Managed Services Dashboard

Executive visibility across availability, SLA, patching, savings opportunities, risk and improvement.

Executive View

99.98%Availability

97%SLA Achievement

100%Patch Compliance

₹4.2LSavings Identified

4Critical Risks

Operational Health

P1/P2 Incidents3

Requests Completed42

Backup Success99.6%

Open Actions11

Risk & Improvement

Security Findings18

Capacity Risks3

Cost Opportunities7

Improvement Initiatives5

Illustrative dashboard. Final reporting is configured around the contracted scope and governance requirements.

★

Business valueConverts operational data into executive visibility, risk awareness and improvement priorities.

↗

Business OutcomeConvert operational activity into business-level visibility, decisions and improvement priorities.

Deliverable: Executive dashboard

Deliverables

What Customers Receive

Monthly Operations Report

Incidents17

SLA Achievement97%

Backup Success99.5%

Open Risks4

Patch Compliance Report

Servers in Scope82

Successfully Patched79

Exceptions3

Compliance96.3%

FinOps Opportunity Register

Rightsizing₹1.8L

Idle Resources₹0.9L

Commitment Savings₹1.5L

Total Opportunity₹4.2L

Operational Evidence

Incident and request records
Backup and restore evidence
Patch completion and exceptions

Governance Evidence

Service review pack
Action and risk register
QBR and improvement plan

Commercial Evidence

Entitlement consumption
Add-on usage
Upgrade recommendation

Build vs Buy

Internal Team vs Velocis Managed Services

Velocis complements internal teams with broader skills, governed coverage and defined accountability.

Build vs Buy

Decision Area	Build an Internal Team	Velocis Managed Services
Readiness	Recruitment, tooling and process setup may take months	Structured transition using an existing service framework
Coverage	Requires shifts, backups and leave coverage	Plan-based 8×5 or 24×7 coverage
Skill Breadth	Multiple specialists required	CloudOps, SecOps, FinOps, DevOps and governance access
Governance	Must be created and maintained internally	Reporting, reviews, QBR and action tracking by plan
Scalability	Headcount grows with complexity	Upgrade plan or add defined capacity and modules
Commercials	Salary, retention and tooling overhead	Transparent plan and entitlement model
Accountability	Distributed across internal teams	Defined boundary, SLA and escalation model

Positioning

Velocis complements the customer's internal team. The customer retains application and business ownership while Velocis operates and governs the cloud platform.

★

Business valueVelocis augments internal teams with broader skills, governed coverage and predictable accountability.

⇄

Business OutcomeBalance internal ownership with specialist skills, scalable coverage and measurable service accountability.

Deliverable: Sourcing decision

Customer Success

Illustrative Customer Outcome Stories

Retail — Professional

Challenge: Repeated incidents and rising AWS spend.

Solution: Proactive monitoring, incident governance, patching and monthly FinOps.

Outcome: Better visibility, stronger change discipline and tracked savings opportunities.

Manufacturing — Enterprise

Challenge: Multi-account operations, DR readiness and limited cloud skills.

Solution: 24×7 monitoring, DR governance and named service management.

Outcome: Clear ownership, improved readiness and executive visibility.

SaaS — Professional + Modules

Challenge: CI/CD, container operations and rapid environment growth.

Solution: Professional plan with DevOps and container modules.

Outcome: Better platform reliability and predictable operational support.

Illustrative GTM examples. Replace with approved customer references and validated metrics before external publication.

Business Value

Managed Services ROI Estimator

Internal Cloud Engineers Monthly Cost per Engineer (₹) Monthly Downtime Cost (₹) Downtime Reduction (%) Monthly AWS Spend (₹) Cost Optimisation (%) Managed Services Fee (₹) Team Cost Avoidance (%)

Illustrative estimator. It does not guarantee savings or replace a detailed customer business case.

★

Business valueLinks managed services to potential team efficiency, downtime reduction and cloud-cost optimisation.

Business OutcomeFrame potential operational, downtime and cost-optimisation value against the managed-services fee.

Deliverable: Business-value estimate

Commercials

Commercial Architecture

Base PlanHigher of plan percentage or minimum fee.

Capacity ExpansionIncrease existing entitlement.

Advanced ModulesAdd a distinct operational service.

Upgrade ReviewCompare next-plan value at 85% threshold.

Final ProposalValidate inventory, complexity and dependencies.

Eligible AWS Usage Bill

Plan percentage is applied to the eligible monthly AWS usage bill. Taxes, AWS Support, Marketplace products, credits, refunds and separately scoped professional services are excluded.

No Duplicate Charging

Capabilities already included in a plan remain ₹0 within their stated entitlement.

Indicative vs Final

Tool calculations are indicative. Final pricing depends on validated account inventory, workload complexity, support coverage, service volumes, transition needs and signed scope.

Additional Charges

One-time projects, third-party licences, taxes, travel and services outside the managed boundary are separate.

Commercial Add-ons

Capacity Expansion & Advanced Modules

Item	What It Adds	Unit	Indicative Price	Typical Use Case
Additional AWS Account	Extends account coverage beyond plan entitlement	Per account/month	₹3,000–₹5,000	Growing multi-account estate
Additional Maintenance Window	Extra scheduled patch/change window	Per window	₹15,000	More frequent releases or patch cycles
Production Cluster	Container-platform operational coverage	Per cluster/month	₹35,000	EKS/ECS production platform
Non-production Cluster	Lower-criticality container-platform coverage	Per cluster/month	₹20,000	Development or test cluster
Additional DB Instance	Database-platform operations beyond bundle	Per DB/month	₹4,000	Growing RDS/Aurora estate
Additional DR Drill	Extra coordinated recovery exercise	Per event	₹1,00,000	Regulatory or business continuity requirement
24×7 Operations Extension	After-hours P1/P2 operational coverage	Per month	₹35,000–₹60,000	Lower plan needing wider support
Advanced FinOps	Deeper optimisation and opportunity tracking	Per month	Higher of 2% or ₹30,000	High or growing AWS spend
Security Posture Management	Structured security findings governance	Up to 5 accounts/month	₹40,000	Need for recurring posture review
DevOps Platform Operations	Operations for existing CI/CD platform	Per platform/month	₹60,000	Business-critical deployment tooling
Container Platform Operations	Operational support for production cluster	Per cluster/month	₹35,000	EKS/ECS platform operations
Database Platform Operations	Infrastructure-level DB operations	Up to 5 DBs/month	₹25,000	RDS/Aurora operational governance

Indicative Commercials

Intelligent Pricing Advisor

Transparent commercial logic combining plan fee, capacity expansion and distinct advanced modules.

Commercial

AWS UsageEligible monthly AWS usage bill

Plan LogicHigher of plan percentage or minimum fee

CapacityAdditional accounts, windows, clusters and DBs

ModulesAdvanced services not already included

Indicative TotalMonthly and annual commercial view

Monthly AWS Usage Bill (₹) Selected Plan Additional Maintenance Windows Additional AWS Accounts Production Clusters DB Instances Above Bundle

★

Business valueMakes plan, capacity and module charges transparent while avoiding duplicate charging.

₹

Business OutcomeProvide a transparent monthly and annual commercial view without duplicate charging.

Deliverable: Indicative estimate

Frequently Asked Questions

FAQ Explorer

Discuss Your Requirements

Environment Discovery

Why these inputs matter

Plan suitability is driven by business criticality, support coverage, governance expectations, account complexity, compliance and DR—not only by monthly AWS spend.

Customer / Organisation Industry Monthly AWS Usage Bill (₹) Number of AWS Accounts Workload Criticality Required Support Coverage Compliance Need Multi-region / DR Governance Expectation

CriticalityInfluences incident response and operating coverage.

ComplianceInfluences evidence, security and governance depth.

AccountsInfluences governance and operational scale.

DRInfluences readiness, drills and multi-region support.

Recommendation

Recommended Managed Services Model

How scoring works

The engine considers AWS spend, account count, criticality, coverage, compliance, DR, governance and selected challenges.

Essential: foundational operating profile
Professional: business-critical and proactive profile
Enterprise: mission-critical, regulated or 24×7 profile

What the result will show

Recommended plan and rationale
Challenges mapped to capabilities
Included services
Optional modules
Indicative base pricing
Alternative plan comparison
Assumptions and disclaimer

Customer Summary

Managed Services Configuration Summary

Next Steps

From Discovery to Managed-Service Go-Live

1. DiscoveryUnderstand environment, priorities and operating challenges.

2. InventoryValidate accounts, regions, resources and dependencies.

3. ScopeConfirm activities, exclusions, entitlements and RACI.

4. CommercialsFinalise proposal, SLA and transition charges.

5. OnboardingAccess, tooling, contacts, runbooks and knowledge transfer.

6. IntegrateMonitoring, ITSM, escalation and reporting integration.

7. ValidateReadiness checks, ticket flows and service acceptance.

8. Go-LiveOperational handover and agreed coverage start.

9. HypercareStabilisation, issue closure and operating refinement.

10. BAUMonthly governance, improvement and QBR cadence.

Required Inputs

Account and resource inventory
Access and escalation matrix
Backup, patch and DR policies
Support contacts and business criticality
Existing runbooks and vendor dependencies

Final Outputs

Signed scope and SLA
RACI and responsibility matrix
Onboarding and transition plan
Governance calendar
Operational acceptance and go-live confirmation